Administrator Experience

Full Service—No Exceptions

We understand that administrators are busy.  That is why we remove the burden of activities such as writing checks, answering student phone calls and maintaining confidential information on your servers.  This allows you the opportunity to work with students that really need your help.  We provide you with the online tools to quickly and easily access student information, verify and confirm refunds, or simply send us a file.  We handle all exception processing for you such as returned checks, stop payments and ACH returns. You are also empowered with the ability to issue a check or a personal code to a student instantly, facilitate a refund selection or correct ACH information on the spot.

The Support Team

We believe a superior administrator experience starts with support. From day one as a BankMobile Disbursements client, you will receive the support of an entire team of experts in Refund Management^®. A dedicated Project Manager will handle the critical details of implementing your program in the early stages. Then, a seasoned Relationship Manager will assist you day-to-day through the life of your program. Stay informed and up to date through our eTrain learning sessions and receive online support at bankmobileadminsupport.com. In addition, your students will have access to a dedicated professional customer service team that provides support through phone, online FAQs, email and social media.