Meet Troy University

In 2006, Troy University, a four-year public institution in Alabama, was writing thousands of refund checks and financial aid disbursements every semester across multiple campuses in Montgomery, Dothan, Phenix City and online, servicing more than 17,000 students.

It was time-consuming, labor-intensive work for Troy staff, and students not only waited in long lines to get disbursement checks, they turned around and waited in equally longer lines to cash them through the university as well.

Enter BankMobile Disbursements, which turned the inefficient manual work of Troy’s finance department into an efficient, digital enterprise, with nearly 94 percent of all disbursements being electronically deposited. The driving principle of BankMobile’s service is to assist colleges and universities with an electronic disbursement process to reduce safety, security and fraud issues.

We considered doing this internally, but when we looked at the pros and cons, staffing requirements, changes and limitations of our own systems, in addition to the integration with our local bank and the storage of individual banking information, we decided this was not something we wanted to undertake,” says Bookout. “We didn’t want to incur the costs associated with maintaining the security of that information.”

– Dr. Jim Bookout, Senior Vice Chancellor for Finance and Business Affairs at Troy University

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